Hours:
Support: Monday – Friday 8 AM to 5 PM
Moodle: Monday - Thursday 1 PM to 10 PM
Friday 11 AM - 8 PM
Closed Weekends and Holidays
Contact us at:
support@umo.edu
800-653-0854 x1347 or 919-658-7679
Tickets or voicemails over a weekend or holiday will be handled on the next business day.
Meet the UMO Technology Services and Support Team
The Technology Services and Support (TSS) department supports the
technology needs of our students, faculty, and staff. We support all of
the University of Mount Olive's locations, including Goldsboro (SJAFB),
Research Triangle Park, Wilmington, Washington, New Bern, and
Jacksonville, and the Virtual Campus.
The Director of Technology, Ken Davis,
oversees operations of the TSS department. He is also responsible for
all database integration, business intelligence, and reporting at the
university. He also assists the Executive Vice President with technology
related topics that affect strategic planning and operations.
The Director of Technology Support, Robert "Bob" Pruett,
oversees Systems Support and all procurement of technology
related equipment. He assists the Executive Vice President and Director
of Technology with technology related topics that affect strategic
planning and operations.
The ERP (Enterprise Resource Planning) System Administrator, Gary Cox is
responsible for maintaining the student information system at the
college, PowerCampus. He also assists with other database-related
support and development.
The Systems Administrator, Richard Orr,
is responsible for all networking at the university including Internet
connections, core networking infrastructure, wireless access points,
VoIP Phone System, connections between locations, physical servers, storage appliances,
and all media infrastructure. He is responsible for media integration,
and manages the technology in the video conferencing rooms located in
the Communications Building.
The Systems Integrator, Mike Brashear,
is responsible for maintaining the university's domain, virtual
servers, and e-mail systems. Mike also provides programming and
scripting support for Active Directory account provisioning.
The Senior Support Technician, Ryan Lewis, manages
the support staff, troubleshoots hardware, software problems,
and administers the university's premier analytics package, SAS.
The System Support Technicians, Ryan Lewis, and Greg Saulmon provide "Tier
One" technology support. They troubleshoot and maintain desktops,
laptops, and printers for faculty and staff. They also assist students
with issues ranging from passwords to computer hardware issues with
assistance from our two student workers. System Support is also
responsible for maintaining the university's new Virtual Desktop
Infrastructure as well as the issue tracking system, Footprints.
The Online Coordinator, Joyce Devonshire
is responsible for all things related to the university’s Learning
Management System, Moodle. She supports students and staff members in
troubleshooting and using Moodle. She also manages the lab in the
Communications Building.
UMO TSS Support Levels
All Students
We will help troubleshoot connectivity issues with core UMO services
(Gmail, Moodle, Self-Service, and the MyUMO portal). We will also assist
with forgotten passwords and usernames.
We do not provide walk-in support for non-resident students.
Resident Students Only
We will remove spyware or viruses free of charge. In some cases, the
computer may need to be reformatted. In this case, the student will be
responsible for providing operating system discs to load back onto the
computer. The UMO TSS department will backup documents for students, but
is not responsible for any music, movies, or pictures lost during the
reformat. It is the student’s responsibility to back up items not
related to UMO coursework.
We will fix hardware-related problems with no labor cost to the
student, however the student must provide parts to fix the
problem. UMO TSS will assist the student in finding a source for the
part.
Faculty/Staff
We will completely maintain University-owned computers in offices, classrooms, and labs.
We will completely maintain University-owned printers, including toner and ink.
We do not provide walk-in support for personal faculty/staff computers.
PLEASE NOTE: We do not provide support for computers with operating systems older than Windows 7 or Mac OS X 10.4.