Support: Monday – Friday 8 AM to 5 PM
Moodle: Monday - Thursday 1 PM to 10 PM
Friday 11 AM - 8 PMClosed Weekends and Holidays Contact us at: firstname.lastname@example.org x1347 or 919-658-7679 Tickets or voicemails over a weekend or holiday will be handled on the next business day.
Meet the MOC Technology Services and Support Team
The Technology Services and Support (TSS) department supports the technology needs of our students, faculty, and staff. We support all of the University of Mount Olive's locations, including Goldsboro (SJAFB), Research Triangle Park, Wilmington, Washington, New Bern, and Jacksonville, and the Virtual Campus.
The Director of Technology, Ken Davis, oversees operations of the TSS department. He is also responsible for all database integration, business intelligence, and reporting at the university. He also assists the Executive Vice President with technology related topics that affect strategic planning and operations.
The Director of Technology Support, Robert "Bob" Pruett, oversees Systems Support and all procurement of technology related equipment. He assists the Executive Vice President and Director of Technology with technology related topics that affect strategic planning and operations.
The ERP (Enterprise Resource Planning) System Administrator, Gary Cox is responsible for maintaining the student information system at the college, PowerCampus. He also assists with other database-related support and development.
The Systems Administrator, Richard Orr, is responsible for all networking at the university including Internet connections, core networking infrastructure, wireless access points, VoIP Phone System, connections between locations, physical servers, storage appliances, and all media infrastructure. He is responsible for media integration, and manages the technology in the video conferencing rooms located in the Communications Building.
The Systems Integrator, Mike Brashear, is responsible for maintaining the university's domain, virtual servers, and e-mail systems. Mike also provides programming and scripting support for Active Directory account provisioning.
The Senior Support Technician, George Griggs, manages the support staff, troubleshoots hardware, software problems, and administers the university's premier analytics package, SAS.
The System Support Technicians, Ryan Lewis, and Ashely Wilson provide "Tier One" technology support. They troubleshoot and maintain desktops, laptops, and printers for faculty and staff. They also assist students with issues ranging from passwords to computer hardware issues with assistance from our two student workers. System Support is also responsible for maintaining the university's new Virtual Desktop Infrastructure as well as the issue tracking system, Footprints.
The Online Coordinator, Joyce Devonshire is responsible for all things related to the university’s Learning Management System, Moodle. She supports students and staff members in troubleshooting and using Moodle. She also manages the lab in the Communications Building.
The Webmaster, David Lee Bourgeois III, is responsible for branding and the end-user experience of the MyUMO portal. He also trains faculty and staff members how to post portal content and how to target this content to specific portal audiences.
UMO TSS Support Levels
We will help troubleshoot connectivity issues with core UMO services (Gmail, Moodle, Self-Service, and the MyUMO portal). We will also assist with forgotten passwords and usernames.
We do not provide walk-in support for non-resident students.
Resident Students Only
We will remove spyware or viruses free of charge. In some cases, the computer may need to be reformatted. In this case, the student will be responsible for providing operating system discs to load back onto the computer. The UMO TSS department will backup documents for students, but is not responsible for any music, movies, or pictures lost during the reformat. It is the student’s responsibility to back up items not related to UMO coursework.
We will fix hardware-related problems with no labor cost to the student, however the student must provide parts to fix the problem. UMO TSS will assist the student in finding a source for the part.
We will completely maintain University-owned computers in offices, classrooms, and labs.
We will completely maintain University-owned printers, including toner and ink.
We do not provide walk-in support for personal faculty/staff computers.
PLEASE NOTE: We do not provide support for computers with operating systems older than Windows 7 or Mac OS X 10.4.