Beginning college is an exciting time where you will be experiencing many new things in a short amount of time. We understand that technology can be overwhelming, so we have prepared this document to assist you in navigating our system.
The IT department is located in the Communications building beside the computer lab. The hours of operation are:
Support: Monday – Friday 8 AM to 5 PM
Moodle: Monday - Thursday 1 PM to 10 PM
Friday 11 AM - 8 PM
Closed Weekends and Holidays
If you have an IT issue you need help with, please create a support ticket. The link is on the MYUMO page (https://myumo.umo.edu) under quick links labeled Support Ticket. (For a detailed explanation on how to create a support ticket, please refer to the section titled Creating a Support Ticket further down on this document)
You may also email email@example.com. Please be sure to include your UMO username and a contact phone number or a personal email address so we can contact you. You may call 919‐658‐7679 or extension 1347 from any on campus phone. If no one answers please leave a message to include a call back number. This will also generate a support ticket.
The IT department offers free services for all students. We’re here to help with issues such as:
Student Username and Password
Your username should have been provided to you. If not, your username is comprised of your initials followed by the last four digits of your student ID. For example:
John H. Doe with Student ID P000123456 would have a username of JHD3456.
All new student accounts have a default password that begins with MOC_ and ends with the last six digits of their student ID. For example:
John H. Doe with Student ID P000123456 would have a password of MOC_123456.
We strongly recommend all students change their passwords once they have successfully logged into
MyUMO for the first time. To change your password, simply click on Password Self‐Service from
MyUMO. (For a detailed explanation on how to change your password, please refer to the section titled
Password Self‐Service further down on this document)
Now you’ll need to provide some information so we can best serve your needs. First, we’ll start with a
Short Description. Make this a broad statement like “My laptop won’t turn on” or “Cannot connect to wireless”.
Next, we’ll need some information to categorize your
issue. For this example we’ll use the above subject “My laptop won’t
turn on”. For
User Type choose
Student. For Problem Type choose
Personal Computer. For
Hardware Issue. For Site choose
Once you have added all your attachments press
SAVE and Close at the top left to create your support ticket.
Cable TV IssueBack to Top
Our cable system requires a TV with a QAM tuner. Some TVs may have a QAM tuner, but do not operate on the correct band which may cause only some channels to be found.QAM is REQUIRED: QAM is the standard used to encode and transmit digital HD cable TV channels over coax cable. Many televisions manufactured after 2007 support QAM. However, since there is no FCC requirement for QAM support, most inexpensive TV models do not include a QAM tuner. Please refer to the TV's specifications for the existence of a QAM tuner before purchase for campus use. Without a QAM tuner a digital conversion box is required. See Digital Conversion Box Details below.NTSC tuners are NOT compatible: NTSC was the standard analog television system used in the United States from 1941 to 2009. TV manufacturers still include the ability to tune to this type of system because some cable TV companies continue to provide basic programming in analog.ATSC tuners are NOT compatible: ATSC tuners are tuners that allow over-the-air reception of digital television (DTV) channels transmitted by local television stations. The FCC required all television manufacturers to include an ATSC tuner in all products since 2007, and required television broadcasters to switch in 2009.You can purchase a digital QAM converter box from this website:- Amazon Smile
If you order a converter box, be sure it is the EXACT model we recommend.
The Channel Lineup will be different if using a Digital Converter.
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