Welcome to the University of Mount Olive!
Beginning college is an exciting time and you will experience many new things very quickly. We understand that technology can be overwhelming, so we have prepared this document to assist you in navigating our system.
Contacting IT
The IT department is located in the Communications building beside the computer lab. The hours of operation are:
Support: Monday – Friday 8 AM to 5 PM
Moodle: Monday - Thursday 1 PM to 10 PM
Friday 11 AM - 8 PM
Closed Weekends and Holidays
If you have an IT issue you need help with, please create a support ticket. The link is on the MYUMO page (https://myumo.umo.edu) under quick links labeled Support Ticket. (For a detailed explanation on how to create a support ticket, please refer to the section titled Creating a Support Ticket further down on this document)
You may also email support@umo.edu. Please be sure to include your UMO username and a contact phone number or a personal email address so we can contact you. You may call 919‐658‐7679 or extension 1347 from any on campus phone. If no one answers please leave a message to include a call back number. This will also generate a support ticket.
IT Services
The IT department offers free services for all students. We’re here to help with issues such as:
- Software installation
- Virus/Malware removal
- Hardware changes
- Technology‐related advice
- Free Software (Microsoft Office and AVG antivirus)
Student Username and Password
Your username should have been provided to you. If not, your username is comprised of your initials followed by the last four digits of your student ID. For example:
John H. Doe with Student ID P000123456 would have a username of JHD3456.
All new student accounts have a default password that begins with UMO_ and ends with the last six digits of their student ID. For example:
John H. Doe with Student ID P000123456 would have a password of UMO_123456.
We strongly recommend all students change their passwords once they have successfully logged into
MyUMO for the first time. To change your password, simply click on Password Self‐Service from
MyUMO. (For a detailed explanation on how to change your password, please refer to the section titled
Password Self‐Service further down on this document)
Spectrum U is a service that the University now offers that allows students, staff and faculty to watch live TV while connected to the University's network. The app is available for Android, iOS, and on the web for desktops and laptops.
Use the links below to find the app for your device. As long as you are connected to the University's network, you will be able to watch live TV.
Download the app for Android devices.
Download the app for Apple devices.
Download the app for Amazon devices.
Watch online from your desktop or laptop at watch.spectrum.net