Beginning college is an exciting time and you will experience many new things very quickly. We understand that technology can be overwhelming, so we have prepared this document to assist you in navigating our system.
The IT department is located in the Communications building beside the computer lab. The hours of operation are:
Support: Monday – Friday 8 AM to 5 PM
Moodle: Monday - Thursday 1 PM to 10 PM
Friday 11 AM - 8 PM
Closed Weekends and Holidays
If you have an IT issue you need help with, please create a support ticket. The link is on the MYUMO page (https://myumo.umo.edu) under quick links labeled Support Ticket. (For a detailed explanation on how to create a support ticket, please refer to the section titled Creating a Support Ticket further down on this document)
You may also email email@example.com. Please be sure to include your UMO username and a contact phone number or a personal email address so we can contact you. You may call 919‐658‐7679 or extension 1347 from any on campus phone. If no one answers please leave a message to include a call back number. This will also generate a support ticket.
The IT department offers free services for all students. We’re here to help with issues such as:
Student Username and Password
Your username should have been provided to you. If not, your username is comprised of your initials followed by the last four digits of your student ID. For example:
John H. Doe with Student ID P000123456 would have a username of JHD3456.
All new student accounts have a default password that begins with UMO_ and ends with the last six digits of their student ID. For example:
John H. Doe with Student ID P000123456 would have a password of UMO_123456.
We strongly recommend all students change their passwords once they have successfully logged into
MyUMO for the first time. To change your password, simply click on Password Self‐Service from
MyUMO. (For a detailed explanation on how to change your password, please refer to the section titled
Password Self‐Service further down on this document)
Spectrum U is a service that the University now offers that allows students, staff and faculty to watch live TV while connected to the University's network. The app is available for Android, iOS, and on the web for desktops and laptops. Use the links below to find the app for your device. As long as you are connected to the University's network, you will be able to watch live TV. Download the app for Android devices.Download the app for Apple devices.Download the app for Amazon devices.Watch online from your desktop or laptop at watch.spectrum.net
To create a support ticket, click on Support Ticket on MyUMO.
You will be sent to the UMO support ticket page where you'll be asked to login. Use your normal UMO email and password.
Once you login you'll be able to view past support tickets you've created by clicking on View Tickets or create a new support ticket by clicking on Submit a Ticket.
When creating a new support ticket you'll need to provide some information so we can best serve your needs. First, we'll need to get you to one of three departments: Tech Support, Buildings and Grounds, or PR and Marketing.
Next, we'll need some information to categorize your issue. Please take the time to fill in as much of the information as possible so your ticket can be processed by the correct team.
When you get to Subject make this a broad statement like "My laptop won't turn on" or "Cannot connect to wireless".
Next we'll have to give a more in-depth description of the problem. Give us examples of the problems and when you first experienced them. Be sure to give us contact information if you prefer to be contacted that way (otherwise you'll receive email updates on your issue).
If you have any screen shots or files you'd like to attach you can add them by clicking on Attach file.
Browse to where your attachment is and select the file.
Once you have added all your attachments press Submit.
You'll see a summary of your support ticket created. It will show the Ticket Number, last edit date, and status.
You will not have to come back to this page to keep up with your support ticket, as you will be emailed updates on the status of the ticket as we work on it. Any follow up information can be sent by responding directly to the emails you receive.
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Our cable system requires a TV with a QAM tuner. Some TVs may have a QAM tuner, but do not operate on the correct band which may cause only some channels to be found.QAM is REQUIRED: QAM is the standard used to encode and transmit digital HD cable TV channels over coax cable. Many televisions manufactured after 2007 support QAM. However, since there is no FCC requirement for QAM support, most inexpensive TV models do not include a QAM tuner. Please refer to the TV's specifications for the existence of a QAM tuner before purchase for campus use. Without a QAM tuner a digital conversion box is required. See Digital Conversion Box Details below.NTSC tuners are NOT compatible: NTSC was the standard analog television system used in the United States from 1941 to 2009. TV manufacturers still include the ability to tune to this type of system because some cable TV companies continue to provide basic programming in analog.ATSC tuners are NOT compatible: ATSC tuners are tuners that allow over-the-air reception of digital television (DTV) channels transmitted by local television stations. The FCC required all television manufacturers to include an ATSC tuner in all products since 2007, and required television broadcasters to switch in 2009.You can purchase a digital QAM converter box from this website:- Amazon Smile
If you order a converter box, be sure it is the EXACT model we recommend.
The Channel Lineup will be different if using a Digital Converter.
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Select Server Profile in Enterprise Guide
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Open Enterprise Guide...Close the Projexts box...
Click the profiles link in the bottom right corner...
Click Add on the profiles box...
Enter the following...Profile name: sas2Machine: sas2.moc.edu (default port stays untouched)User: moc/your UMO username (always put moc\ in front of the username when logging into any SAS application.)Password: Your UMO passwordPlace a check in the box for "Connect On Exit"Click Save.
Accessing UMO SAS VM Desktop
(If you are in the campus labs you need only log in. SAS is already present on the VM. This guide is only for accessing SAS off campus and on personal computers.)Downloading Horizon ClientOpen a browser windows and navigate to (without quotations): “Horizonss.moc.edu” (When on campus navigate to horizon.moc.edu)If you receive a certificate error page, choose to continue or proceed depending on your browser…ChromeYou will reach a page similar to the following images…
Click on the option to the left, “INSTALL VMWARE HORIZON CLIENT”That will send you to another page similar to the following image where you can download the client…
Select your operating system from the list and click “GO TO DOWNLOADS”
On the following page click “DOWNLOAD”This will download an installerOnce completed, run the installer (default values should be fine)You may need to restart your computer to complete installation.Once the installation is completed you should now see a desktop icon
Accessing VDI-ViewOpen the Horizon ClientAt the top left corner, click the “NEW SERVER” button
Input “Horizonss.moc.edu” (on campus Horizon.moc.edu)
You should now see an available serverDouble click to openYou may receive a certificate error alert, click continueAt the login window, login using the “moc\username” format (no quotations)Use you UMO username and password Allow it to run any pluginsOnce connected you will see your options for VDI Desktops.Go to the toolbar and select the following to enable Flash drive access.